Important notice: This is an archived version of the Peak District National Park Authority's website. It was last updated on 2 August 2011. The current version can be found at www.peakdistrict.gov.uk. This old version of the website will remain available until all content and functionality has been transferred across to the new website, after which it will be switched off.
Looking After
How we work to look after the National Park, conservation, ranger services, biodiversity and policies.
- The work of the Authority
How we make decisions, the role of Members and staff. - Current consultations
We want your opinions on these consultations - Ranger service
What our rangers and volunteers do around the National Park. - Plans & policies
Corporate plans and policies
Our Standards
We aim to :
- communicate promptly, acknowledging letters and responding within 15 working days
- answer all telephone calls within 6 rings
- consider all letters of complaint in accordance with procedure and keep the complainant informed as the matter is dealt with
- pay invoices within 30 days of receipt or within the terms stated
- respond to all Natural England and Forestry Authority consultations, and all Department for Environment, Food and Rural Affairs' consultations and notifications, within a month
- determine 65% of all planning applications within 8 weeks
- acknowledge complaints about unauthorised development within 3 working days of their receipt and, if appropriate, reply within 15 working days
When something goes wrong
Both members and officers take their responsibilities very seriously and do their utmost to help while carrying out their main duty of keeping the National Park special. However there will be times when misunderstandings occur and occasions when mistakes are made. When things do go wrong we will try and put them right.
If you think an officer has done something wrong we would ask you, in the first place, to take it up with the officer concerned. If you are not satisfied you can contact the manager and, if that does not resolve the problem, you can lodge a formal complaint.
A copy of the complaints procedure is available on request. All complaints are taken very seriously and the Authority will ensure that any issues are dealt with promptly and effectively.
If your grievance is not resolved to your satisfaction, or you believe the Authority has made a wrong decision and gone against its agreed policies there may be an opportunity to take your complaint further through the Local Government Ombudsman [external website]
If you are unhappy with a planning decision you can appeal to the Secretary of State who will arrange for an independent inspector to look into your case.
Website service standard
We aim to maintain 100% website availability.
| Month | Availability |
|---|---|
| December 2009 | 99.67% |
| November 2009 | 99.73% |
| October 2009 | 99.86% |
| September 2009 | 99.67% |
| August 2009 | 99.74% |
| July 2009 | 99.56% |
| June 2009 | 99.90% |
| May 2009 | 99.84% |
| April 2009 | 99.84% |
| March 2009 | 99.93% |
| February 2009 | 99.85% |
| January 2009 | 99.88% |
| December 2008 | 99.82% |
| November 2008 | 99.81% |
| October 2008 | 99.78% |
| September 2008 | 99.79% |
| August 2008 | 99.74% |
| July 2008 | 99.86% |
| June 2008 | 99.83% |
| May 2008 | 99.87% |
| April 2008 | 99.38% |
| March 2008 | 99.92% |
| February 2008 | 99.91% |
| January 2008 | 99.86% |
| December 2007 | 99.94% |
| November 2007 | 99.94% |
| October 2007 | 99.97% |
| September 2007 | 99.96% |
| August 2007 | 99.92% |
| July 2007 | 99.91% |
| June 2007 | 99.86% |
