Important notice: This is an archived version of the Peak District National Park Authority's website. It was last updated on 2 August 2011. The current version can be found at www.peakdistrict.gov.uk. This old version of the website will remain available until all content and functionality has been transferred across to the new website, after which it will be switched off.

Fly fishing in a Peak District river

Looking After

How we work to look after the National Park, conservation, ranger services, biodiversity and policies.

Customer service charter

We aim to provide an effective and efficient high standard of service to all our customers

Customer Service Charter
download PDF (48KB)Adobe pdf document

All our staff will:

  • Be polite, friendly, open and honest
  • Treat you with respect
  • Treat you fairly and equally
  • Explain what will happen
  • Keep you informed and explain if there will be a delay
  • Wear name badges
  • Be clean, tidy and appropriately dressed for our job

If you telephone us we will:

  • Be prompt in answering calls
  • Tell you who you are speaking to
  • Try to deal with your enquiry within 2 working days

If you write, fax or email us we will:

  • Acknowledge your email within 24 hours
  • Reply to you within 15 working days
  • Use plain language

If you visit us, we will:

  • Always be pleasant and put you at ease
  • We will make you feel welcome
  • Reduce waiting times to a minimum
  • Provide a courteous, helpful and responsive service
  • Keep our reception areas, clean, warm and comfortable

If we visit you, we will:

  • Always have identification and inform you of the nature of our visit

What we expect from you:

  • We will not tolerate rude or abusive behaviour towards any of our staff

Comments

If you have any comments on the service that you have received, we want to know. You can:

Printable version

Download a PDF version of this page:Customer service charter (48KB) Adobe pdf document